Frequently Asked Questions
Everything you need to know about our precision kitchen cutlery.
What makes MAC Knives different from other brands?
MAC Knives are crafted in Japan using a unique sub-zero tempered high-carbon steel. Our blades feature a hybrid 'MAC Edge' which combines the sharpness of a traditional Japanese chisel edge with the durability of a Western V-shaped edge.
How should I sharpen my MAC Knife?
We recommend using a ceramic honing rod for daily maintenance and a professional-grade whetstone for periodic sharpening. Avoid using electric sharpeners or coarse pull-through devices as they can damage the precise edge geometry.
Are MAC Knives dishwasher safe?
No, we strictly recommend hand-washing your knives with mild soap and drying them immediately. Dishwashers use high heat and harsh detergents that can corrode the high-carbon steel and damage the wooden handles.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer a warranty on your cutlery?
Yes, MAC Knives come with a limited 25-year warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by improper sharpening or bone-cutting.
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping times vary based on the destination and customs processing.